Terms & Conditions

1. All Customers - Strictly cash with order. Cheques have to to be cleared before goods are released.
   
2. For personalised goods, returns are not accepted once items are printed.
   
3. Due to the heat process. ImageOpia will not be held
   responsible for any damages to customers items
   
4. For non-personalised items returns are acceptable. Providing the
   product is in the same condition it has been sent out in and we have been informed within 5 days of you receiving the goods.
   For all returns please inform us via E Mail, Telephone or fax. stating the reason for the return prior to returning the item.
   
5. Prices shown for all items unless clearly stated include a full colour or single colour print.
   
6. The price of printing the garment is determined by the print position. If your printing requirements do match the print position selected, we will print your garment as specified and you will be charged accordingly.
   
7. The standard delivery in the UK starts at £3.00, and will be delivered within 5-6 working days from receipt of artwork and full payment.
   An Express service starts at £7.00 which normally ensures delivery within 3 working days. This is providing stock is available. We will try to notify you by e-mail if this timescale is not possible.
   See Delivery Rates in the UK
   
8. Working days do not include Bank Holidays or Weekends.
   
9. All deliveries need to be signed for. Therefore you must provide a delivery address. All redelivery charges as a result of non-attendance are chargeable.
   
10. We reserve the right not to process any incomplete or incorrect orders. You will be notified by e-mail if your order is incomplete except if the typestyle is missing in which case we will use our choice of typestyle, or if the print colour is missing in which case we may choose a suitable colour.
    
11. ImageOpia reserves the right to refuse any orders that it deems in breach of copyright or unsuitable for sale to the General Public.
    
12. In compliance with the Data Protection Act, your details will not be disclosed to any other organisation. However, ImageOpia may occasionally contact you with special offers or promotions.
    
13. Complaints - we endeavor to respond to all complaints within five working days.
    
14. These terms and conditions do not affect your statutory rights as a consumer.
    
15. Prices are subject to change without prior notice.

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